by New RelicError monitoring
Observability platform with 100 GB of free data a month; error tracking is priced through data ingest and users.
Error tracking, APM, logs and infrastructure under one 100 GB free tier, with unlimited hosts and paid users from $10 a month.
New Relic does not sell error monitoring on its own: errors inbox is one capability in a platform priced by data ingest and users. The free tier includes 100 GB a month, one full platform user and unlimited basic users, with no card. On Standard, the first full platform user is $10 and core users, who get error tracking, are $49. Hosts and agents are not counted.
Against 3 other products we reviewed in Error monitoring: what you pay for with each, the five access facts, the plan limits we recorded and each review's bottom line. The note under the table says how each one was checked.
| Metric | New Relic | Sentry | Rollbar | BugSnag |
|---|---|---|---|---|
| What you're paying for | Worth the priceError tracking, APM, logs and infrastructure under one 100 GB free tier, with unlimited hosts and paid users from $10 a month. | Worth the priceUnlimited users and 50,000 errors a month for $26, with SOC 2 Type II, ISO 27001 and EU data storage on every plan. | Worth the priceUnlimited users on every plan, every price step published, and 100,000 errors with 90-day retention for $40.83 a month billed annually. | Worth the priceUnlimited users and 100,000 errors for $32 a month billed yearly, with performance spans included and an on-premise version for regulated teams. |
| Overall score | 6.6 | 9.2Best | 8.6 | 7.9 |
| Free option | Free plan | Free plan | Free plan | Free plan |
| Card to start | No card needed | –Not measured | No card needed | No card needed |
| Getting access | Self-serve | Self-serve | Self-serve | Self-serve |
| Starter priceCheapest paid plan | $10/mo | $26/mo | $7.50/mo | $20/mo |
| Pricing model | Seat + usage | Tiered | Tiered | Tiered |
| Pricing page | Public prices | Public prices | Public prices | Public prices |
| Billing units | Data ingest (GB) and users by type | Errors (50,000 in the plan, then per error) | Occurrences (errors), in steps from 10,000 to 50M | Events (errors), in steps from 50,000 to 3M |
| Free allowance | 100 GB/mo, 1 full platform user | 5,000 errors/mo, 1 user | 5,000 occurrences/mo, unlimited users | 7,500 events/mo, 1 user |
| 5 users, 100,000 errors/mo | $206 on Standard, computed, if ingest stays within 100 GB | $44.13 (Team, billed annually) | $40.83 (Essentials, billed annually) | $32 (Select, 150,000 events, billed yearly) |
| Error retention on the entry paid plan | 8 days (98 with Data Plus) | Up to 90 days | 90 days (180 on Advanced) | 60 days |
| SOC 2 Type II and ISO 27001 | Both | Both | SOC 2 Type II; ISO 27001 compliance stated | ISO 27001; SmartBear’s SOC 2 Type 2 scope does not list BugSnag |
| HIPAA BAA | Enterprise with Data Plus | Business plan and up | Advanced, from the 4M annual plan | Not stated; On-premise for HIPAA environments |
| EU data region | Yes, +$0.05/GB | Yes, Frankfurt | Not stated; primary data center in Iowa | Not stated; US data centers |
| SAML SSO | Standard | Business ($80/mo billed annually) | Advanced ($10.83/mo billed annually at 10,000) | Preferred ($33/mo billed yearly) |
| Self-hosted version | Not stated | Yes, under the FSL | Not stated | Yes, On-premise (Enterprise) |
| Bottom line | From its public pages, New Relic has the broadest free tier here, but error triage is priced through users and data rather than errors. It costs least when few people triage and data stays near 100 GB a month. | From its public pages, Sentry is the most complete package here for a team that mainly needs error monitoring: unlimited users, 90-day history and compliance on every plan. SAML SSO and a BAA start on Business. | From its public pages, Rollbar is the most transparent here on price, with unlimited users on every plan and 90-day retention on Essentials. Check the missing EU region and the BAA entry point before you choose it. | From its public pages, BugSnag lists the lowest price here for 100,000 errors, with unlimited users and an on-premise option. Its compliance pages are thinner for the SaaS: US hosting, no BAA and no SOC 2 Type 2 scope that names it. |
Evidence: New Relic: facts checked 2026-10-15 from its public sign-up and pricing pages, no completed hands-on run; Sentry: facts checked 2026-10-15 from its public sign-up and pricing pages, no completed hands-on run; Rollbar: facts checked 2026-10-15 from its public sign-up and pricing pages, no completed hands-on run; BugSnag: facts checked 2026-10-15 from its public sign-up and pricing pages, no completed hands-on run. Prices in USD as listed, excluding tax. "–" means not recorded.
Review from public pages
Written from New Relic's public pages (pricing, security or privacy, and docs) as read on Oct 15, 2026. We did not sign up, and no hands-on run is published yet.
We read New Relic's pricing page and its documentation on user types, data retention, data regions, compliance and HIPAA on Oct 15, 2026; we did not sign up for this review. The pricing page has no error-monitoring plan as such. You pay for data ingested (100 GB free each month, then $0.40 per GB) and for users: basic users are free, core users are $49 a month, and on Standard full platform users cost $10 for the first and $99 for each additional, up to five.
User type decides who can work on errors. The docs say core users get errors inbox and full platform users get everything, including the APM UI; basic users cannot use those curated views. On the free tier, that means one person can triage errors.
Retention depends on the data option. The docs list 8 days for APM errors and browser JavaScript errors on the original data option and 98 days with Data Plus ($0.60 per GB). The compliance docs list SOC 2 Type 2 and ISO 27001; HIPAA needs Enterprise with Data Plus, a signed BAA and the US data region. Data can be stored in the EU for an extra $0.05 per GB.
100 GB of data a month, one full platform user and unlimited basic users, with no card.
vs Datadog: Sentry’s free plan covers 5,000 errors for one user; Datadog offers a 14-day trial.
The same data and users cover APM, infrastructure, logs and browser and mobile monitoring, with unlimited hosts.
Standard lists SAML single sign-on.
vs Datadog: Sentry lists SAML from Business; Datadog lists it on Infrastructure Pro and Enterprise.
The pricing FAQ says New Relic does not charge for data egress or hydration.
Errors inbox needs a core ($49) or full platform user; for five people on Standard the lowest mix is $206 a month.
Workaround: Basic users are free for dashboards, queries and alerts.
APM and browser errors are kept 8 days on the original data option; Data Plus extends that to 98 days at $0.60 per GB.
Pricing is per GB, so estimating the cost of error monitoring means estimating total ingest, not error counts.
A BAA requires Enterprise with Data Plus and the US data region.
New Relic bills two things: data ingested beyond 100 GB a month ($0.40 per GB, $0.60 with Data Plus, plus $0.05 per GB for the EU data center) and users. Basic users are free; core users, who get errors inbox, are $49 a month; full platform users are $10 for the first and $99 for each additional on Standard (up to five), or $349 each on Pro with an annual commitment ($418.80 pay as you go).
For 5 people triaging errors on Standard, the lowest mix is one full platform user and four core users: $10 + 4 × $49 = $206 a month, if total ingest stays within 100 GB. On the free tier, ingest stops at 100 GB until the next month or an upgrade.
The pricing FAQ says New Relic does not charge for data egress or hydration, and Data Plus adds streaming and historical-data export to external destinations.
From its public pages, New Relic has the broadest free tier here, but error triage is priced through users and data rather than errors. It costs least when few people triage and data stays near 100 GB a month.
| Limit | As recorded |
|---|---|
| Billing units | Data ingest (GB) and users by type |
| Free allowance | 100 GB/mo, 1 full platform user |
| 5 users, 100,000 errors/mo | $206 on Standard, computed, if ingest stays within 100 GB |
| Error retention on the entry paid plan | 8 days (98 with Data Plus) |
| SOC 2 Type II and ISO 27001 | Both |
| HIPAA BAA | Enterprise with Data Plus |
| EU data region | Yes, +$0.05/GB |
| SAML SSO | Standard |
| Self-hosted version | Not stated |
Read from the vendor's public pages on Oct 15, 2026. No hands-on run is published yet. How we check
We have not published a sign-up run for New Relic yet. The access facts above were read from its sign-up and pricing pages on Oct 15, 2026.
We have not published API calls for New Relic yet.
New Relic lists 4 plans. The cheapest paid plan, Standard (first full platform user), costs $10/mo.
Prices as listed, USD, excluding tax; observed 2026-10-15.
Source: newrelic.com pricing page. Prices change; the observed date above is when our agent read them.
We read the pricing, security and docs pages of three error monitoring tools on the same day and scored them on the same six indicators. How each one bills, what 5 users and 100,000 errors cost, and who should pick which.
