Error monitoring · Comparison
BugSnag vs New Relic
2 products compared side by side: what you pay for with each one first, then the five access facts, entry prices, recorded plan limits and the bottom line of each review. The evidence note under the table says how each product was checked.
Side by side
| Metric | BugSnag | New Relic |
|---|---|---|
| What you're paying for | Worth the priceUnlimited users and 100,000 errors for $32 a month billed yearly, with performance spans included and an on-premise version for regulated teams. | Worth the priceError tracking, APM, logs and infrastructure under one 100 GB free tier, with unlimited hosts and paid users from $10 a month. |
| Overall score | 7.9Best | 6.6 |
| Free option | Free plan | Free plan |
| Card to start | No card needed | No card needed |
| Getting access | Self-serve | Self-serve |
| Starter priceCheapest paid plan | $20/mo | $10/mo |
| Pricing model | Tiered | Seat + usage |
| Pricing page | Public prices | Public prices |
| Billing units | Events (errors), in steps from 50,000 to 3M | Data ingest (GB) and users by type |
| Free allowance | 7,500 events/mo, 1 user | 100 GB/mo, 1 full platform user |
| 5 users, 100,000 errors/mo | $32 (Select, 150,000 events, billed yearly) | $206 on Standard, computed, if ingest stays within 100 GB |
| Error retention on the entry paid plan | 60 days | 8 days (98 with Data Plus) |
| SOC 2 Type II and ISO 27001 | ISO 27001; SmartBear’s SOC 2 Type 2 scope does not list BugSnag | Both |
| HIPAA BAA | Not stated; On-premise for HIPAA environments | Enterprise with Data Plus |
| EU data region | Not stated; US data centers | Yes, +$0.05/GB |
| SAML SSO | Preferred ($33/mo billed yearly) | Standard |
| Self-hosted version | Yes, On-premise (Enterprise) | Not stated |
| Bottom line | From its public pages, BugSnag lists the lowest price here for 100,000 errors, with unlimited users and an on-premise option. Its compliance pages are thinner for the SaaS: US hosting, no BAA and no SOC 2 Type 2 scope that names it. | From its public pages, New Relic has the broadest free tier here, but error triage is priced through users and data rather than errors. It costs least when few people triage and data stays near 100 GB a month. |
Evidence: BugSnag: facts checked 2026-10-15 from its public sign-up and pricing pages, no completed hands-on run; New Relic: facts checked 2026-10-15 from its public sign-up and pricing pages, no completed hands-on run. Prices in USD as listed, excluding tax. "–" means not recorded.
Entry price
Baseline: each product's cheapest paid plan, per month. Included usage differs, so read the line under each price.
- BugSnagSelect$20/moBilled yearly at 50,000 events/mo ($23 monthly); 150,000 for $32 ($39 monthly); up to 3M
- Unlimited users
- 1M spans/mo included
- 60-day data retention
- Basic notifications
- New RelicLowest priceStandard$10/moFirst full platform user; $99 each additional (up to 5); core users $49
- $0.40/GB beyond 100 GB ($0.60 with Data Plus)
- SAML single sign-on
- Ticketed support
- EU data center +$0.05/GB
Prices as listed on each pricing page, in USD per month, excluding tax. Observed: BugSnag 2026-10-15, New Relic 2026-10-15.
Which one fits
- If you need to start today without a sales call
- BugSnagSelf-serve sign-up, no card needed; the highest score of the 2 self-serve products here (7.9/10).
- If you want to try it without entering a card
- BugSnagFree plan, no card needed, and the highest score of the 2 that skip the card (7.9/10).
- Lowest starter price
- New Relic$10/mo for the Standard (first full platform user) plan.
- Highest overall score
- BugSnag7.9/10 (Good). The review shows the score breakdown and the run behind it.
Picked by fixed rules from the table above, not by hand. How we score
Full reviews
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