Fathom review

by Fathom Video, Inc.AI meeting notetakers

A free notetaker with unlimited recordings, video and history, a team plan at $15 a seat with a 2-user minimum, and the API on every plan.

Facts checked
  • Free plan
  • Self-serve
  • Per seat
  • Public prices
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What you're paying for

  • Worth the price (main value)
  • Easy to adopt

Unlimited recording, transcription, video and history on a free plan, and a shared team workspace from $15 a seat.

Fathom records Zoom, Google Meet and Microsoft Teams calls with no monthly limit and keeps recordings until you delete them, on every plan including Free. Each call has video, a transcript and an AI summary, and recordings download as MP4. Team, at $15 a seat billed annually with a 2-user minimum, adds a shared workspace with folders and global search, and the API and webhooks are on every plan.

  • Unlimited on the free planThe pricing page lists unlimited recordings, transcription, storage, call downloads and clips on Free; help says recordings are stored indefinitely or until you delete them.Evidence: Fathom pricing page and help: recording limits (2026-10-16)
  • Team workspace at $15Team adds team members, folders, comments, global search and organization settings for auto-capture and consent messages at $15 a user billed annually, with a 2-user minimum.Evidence: Fathom pricing page and help: organization settings (2026-10-16)
  • API and webhooks on every planThe developer FAQ says API keys and webhooks are included on all plans, at 60 calls a minute.Evidence: Fathom developer docs (2026-10-16)
Best for
Small teams that want video, transcripts and summaries of every call at a low per-seat price, with history kept until they delete it.
Good to know
Transcripts cannot be downloaded as files in the app; they are copied or pulled as JSON through the API.

How Fathom compares

Against 3 other products we reviewed in AI meeting notetakers: what you pay for with each, the five access facts, the plan limits we recorded and each review's bottom line. The note under the table says how each one was checked.

Fathom compared with Granola, tl;dv, Otter.ai
MetricFathomGranolatl;dvOtter.ai
What you're paying forWorth the priceUnlimited recording, transcription, video and history on a free plan, and a shared team workspace from $15 a seat.Easy to adoptMeeting notes without a bot in the call: Granola transcribes your computer’s audio in any meeting app and keeps no recording.Compliance includedVideo recordings of Zoom, Meet and Teams calls hosted and stored in the EU on every plan, with no training on your meetings.Easy to adoptA notetaker that joins Zoom, Google Meet and Teams on every plan, with AI chat across meetings and a desktop app that records without a bot.
Overall score6.67.2Best7.06.6
Free optionFree planFree planFree planFree plan
Card to start–Not measuredNo card neededNo card needed–Not measured
Getting accessSelf-serveSelf-serveSelf-serveSelf-serve
Starter priceCheapest paid plan$15/user/mo$14/user/mo$18/seat/mo$8.33/user/mo
Pricing modelPer seatPer seatPer seatPer seat
Pricing pagePublic pricesPublic pricesPublic pricesPublic prices
Billing unitPer user per monthPer active member per monthPer seat per monthPer user per month
Free optionFree: unlimited recordings and history, for individuals; 30-day Premium previewBasic: no transcription limit, notes visible for 30 days; trials of paid plans (length not stated)Free: unlimited video recordings, 40 a week, kept 3 months; no cardBasic: 300 minutes a month, 30 minutes per conversation; 7-day Business trial, card required
Reference scenario (5 users, annual)$75/mo on Team ($15 × 5), computed$70/mo on Business ($14 × 5, billed monthly), computed$90/mo on Pro ($18 × 5), computed$99.95/mo on Business ($19.99 × 5), computed
Month-to-month price$19 per user on Team; $20 on Premium; $34 on Business$14 per user on Business; Enterprise $35, monthly or annual$29 per seat on Pro; $39 on Business$30 per user on Business ($24 for 3 months for first-time subscribers); $16.99 on Pro
Meeting length capNot stated; the bot does not join Zoom meetings over 250 attendeesNot stated; transcription stops after 15 minutes of silence3 hours on every plan30 minutes on Basic, 90 on Pro, 4 hours on Business
Meeting platformsZoom, Google Meet and Teams on every planAny app through device audio (Zoom, Meet, Teams, Slack huddles)Zoom, Google Meet and Teams by bot on every planZoom, Teams and Google Meet on every plan
Bot-free captureMac-only beta (not Teams yet); iOS app for in-personAlways: no bot; desktop, iOS and Android appsDesktop app (audio only) and mobile appDesktop app (macOS, Windows) and Chrome extension for Google Meet
Video recordingEvery plan, MP4 downloadNot offered; audio is not storedEvery plan; downloads from ProEnterprise only; audio playback on every plan
Training on your dataDe-identified data for in-house models; opt-out per user, org-wide on TeamAnonymized data unless each user opts out; Enterprise off by defaultNot used to train AI, every plan (privacy policy)De-identified data used for training; Enterprise opted out by default
SOC 2 / HIPAASOC 2 Type II; BAA in the terms, signed BAA on EnterpriseSOC 2 Type II; HIPAA BAA on Enterprise through salesSOC 2 Type II on request; BAA mentioned only in blog postsSOC 2 Type II; HIPAA add-on on Enterprise
EU data storageNot offered; stored in the USNot offered; AWS US regionEvery plan (Germany and Finland); AI processing in the EU or the US, as chosen in preferencesNot offered; AWS US West
SSOEnterpriseEnterprise, 50+ seatsEnterprise (SAML, OIDC)Enterprise, 100-user minimum
Transcript exportCopy in the app; JSON through the APICSV of all notes per user; API from BusinessCopy per meeting; API on Pro and Business; no bulk exportTXT, PDF, DOCX, SRT from Pro; bulk export from Business
Bottom lineFrom its public pages, Fathom has the strongest free plan of the bot notetakers here and the lowest 5-user price among them, $75 a month on Team. Transcripts leave only through copy or the API, and its pages disagree on several plan details.From its public pages, Granola is the one notetaker here built without a bot or stored audio, with the lowest 5-user price ($70 a month on Business) and self-serve retention settings. It trains on anonymized data unless each user opts out, and SSO needs 50 seats.From its public pages, tl;dv is the EU-hosted option here, with video on its free plan, no training on your meetings, and CRM mapping and the API on Pro at $18 a seat. Recordings are capped per week (80 a user on Pro), and SSO, retention and the audit log are Enterprise.From its public pages, Otter covers the three big platforms and AI chat from the free plan, and Business adds unlimited meetings and bulk export at $19.99 a seat. The API, video, retention and HIPAA sit on Enterprise, and data is stored in the US.

Evidence: Fathom: facts checked 2026-10-16 from its public sign-up and pricing pages, no completed hands-on run; Granola: facts checked 2026-10-16 from its public sign-up and pricing pages, no completed hands-on run; tl;dv: facts checked 2026-10-16 from its public sign-up and pricing pages, no completed hands-on run; Otter.ai: facts checked 2026-10-16 from its public sign-up and pricing pages, no completed hands-on run. Prices in USD as listed, excluding tax. "–" means not recorded.

Score

Score breakdown
Pricing clarity
2.0 / 10, Fair
scenario plan priced; can be bought online; month-to-month price published; some usage limits only in help articles; no top-ups offered; a "90 day guarantee" on the pricing page; the terms say all fees are non-refundable; custom summaries are Enterprise in the comparison table, on the Business card, and on Premium and Team in help; Ask Fathom is "Limited use" on Free in the table; help says Premium and Team; coaching metrics are Business and up in the table; help puts behavioral metrics on Team; retention settings are Enterprise on the pricing page and in help; the trust FAQ says the Pro (Business) plan; the pricing page marks a signed BAA on Enterprise; the terms incorporate a BAA for every customer covered by HIPAA; the length of the Team plan’s AI lookback for team calls is not stated
Free plan and trial
10.0 / 10, Excellent
free plan, unlimited transcription (for individuals), no history limit stated, AI summaries, no per-meeting cap stated, 30-day trial
Price for 5 users
6.3 / 10, Good
$75/mo: Team at $15 × 5 users, annual terms; 2-seat minimum; recording, transcription and storage are unlimited on every plan; Free and Premium are for individuals, Team adds the shared workspace and team billing; assumes no per-meeting length cap, as none is stated
Notetaking features
8.6 / 10, Excellent
bot-free capture on the scenario plan; AI search across meetings on the scenario plan; CRM sync on a higher self-serve plan; custom templates on a higher self-serve plan; video recording on the scenario plan; API or webhooks on the scenario plan
Privacy and compliance
8.5 / 10, Excellent
SOC 2 Type II, training opt-out on every plan, HIPAA BAA on the scenario plan, automatic notice to participants, organizer can pause and delete, EU data storage not listed (the trust FAQ says all data is stored in the United States), published DPA
Admin and data exit
4.4 / 10, Fair
SAML SSO enterprise or through sales only; retention settings enterprise or through sales only; audit log not listed; bulk transcript export; data after cancel stated; no built-in 2FA stated

Review

Review from public pages

Written from Fathom's public pages (pricing, security or privacy, and docs) as read on Oct 16, 2026. We did not sign up, and no hands-on run is published yet.

What the public pages show

We read Fathom's pricing page with both plan tabs and its comparison table, the trust center and its FAQ, the terms, privacy policy, DPA and BAA, the developer docs and help center articles on plans, recording limits, bot-free capture, consent, retention, SSO, exports and cancellation on Oct 16, 2026; we did not sign up, start a trial or call the API. The pricing page served us US dollar prices; the struck-through figure beside each annual price is the monthly price, not a promotion.

Fathom's limits are short: recordings, transcription and storage are unlimited on every plan, and the only number is the 5 calls a month with advanced summaries on Free. Uploading recorded files is not supported. Bot-free capture is a Mac-only beta, and the iOS app records in person.

Several points need a question to Fathom. The pricing page shows a 90-day guarantee, while the terms say all fees are non-refundable. Custom summaries sit on Enterprise in the table, on the Business card, and on Premium and Team in help. Retention settings are Enterprise on the pricing page and the Pro (Business) plan in the trust FAQ. The pricing page marks a signed BAA on Enterprise, while the terms incorporate a BAA for any customer covered by HIPAA.

Strengths

  • Unlimited recording and history free

    Free records and transcribes without a monthly limit, keeps recordings indefinitely and includes video, summaries and MP4 downloads.

    Compared: Otter’s Basic gives 300 minutes and the 25 most recent conversations; tl;dv deletes Free recordings after 3 months.

  • A team plan at $15 a seat

    Team adds the shared workspace, folders, global search and admin settings at $15 a user billed annually; 5 users cost $75 a month (computed).

    Compared: Fireflies Business is $95 and Otter Business $99.95 a month for 5 users on annual terms (computed).

  • API and webhooks on every plan

    API keys and webhooks are included on all plans at 60 calls a minute, and the MCP server and Claude and ChatGPT connectors are ticked on Free.

    Compared: Otter keeps its API and webhooks on Enterprise.

  • Consent settings for the team

    Team admins can enforce the in-meeting consent message and turn on recording-consent emails for everyone (for bot recordings, only when a meeting has one guest); if an attendee declines, auto-record is turned off for that meeting.

Things to know

  • No transcript file download

    Help says transcripts cannot be downloaded directly, only copied; the API returns them as JSON, 10 results a page, with no bulk endpoint. Recordings download as MP4.

    Workaround: The API on every plan can pull all transcripts page by page.

  • Pages disagree on plan contents

    The pricing page, help and trust FAQ place custom summaries, coaching metrics, Ask Fathom on Free, retention and the HIPAA BAA on different plans, and the 90-day guarantee sits beside terms that say fees are non-refundable.

    Workaround: Ask Fathom to confirm in writing what your plan includes.

  • Bot-free capture is a Mac beta

    Bot-free recording is in beta on Mac only and does not yet cover Teams; the bot does not join Zoom meetings with over 250 attendees or those that need registration.

  • SSO and retention through sales

    SAML SSO, SCIM and retention settings are Enterprise, sold through sales; no audit log or built-in two-factor sign-in is stated, and data is stored in the US.

Pricing reality

Fathom bills per user per month. For our scenario, 5 users on Team cost 5 × $15 = $75 a month on annual terms ($900 a year), or 5 × $19 = $95 month to month (computed), before tax; Team and Business need at least 2 users, and Free and Premium are for individuals. Business, at $25 a seat ($125 a month for 5, computed), lifts the 3-users-per-domain limit on CRM syncs and adds CRM field sync and coaching metrics. Nothing is metered: no minute or AI credit top-ups are sold. Cancelling a Team plan takes an email to Fathom.

Exit path

Recordings download as MP4 on every plan; transcripts are copied in the app or pulled as JSON through the API, which has no bulk endpoint. After a cancel, an individual account reverts to Free, which keeps recordings indefinitely. The trust FAQ says deleted data leaves backups 7 days later; the terms say up to 30.

Compared with

  • Pick Fathom when
    You want unlimited recording and video on the free plan and a lower 5-user cost.
    Pick Otter.ai when
    You want bulk export in the app, an activity log and built-in 2FA.
  • Pick Fathom when
    You want unlimited storage on a $15 team plan and history kept until you delete it.
    Pick Fireflies.ai when
    You want transcript downloads in several formats, Webex support and a stated promise not to train on your meetings.
  • Pick Fathom when
    You want video of each call and a bot that joins scheduled meetings automatically.
    Pick Granola when
    You want bot-free capture on Mac and Windows, no stored audio and a $14 plan billed monthly.

Choose it if

  • You want unlimited recordings, video and history on a free plan.
  • Your team wants a shared workspace at $15 a seat.
  • You want the API and webhooks without an upgrade.

Look elsewhere if

  • You need transcripts as DOCX, PDF or SRT files.
  • You need EU data storage.
  • You need SSO or an audit log without an Enterprise contract.

Bottom line

From its public pages, Fathom has the strongest free plan of the bot notetakers here and the lowest 5-user price among them, $75 a month on Team. Transcripts leave only through copy or the API, and its pages disagree on several plan details.

Plan limits at a glance

LimitAs recorded
Billing unitPer user per month
Free optionFree: unlimited recordings and history, for individuals; 30-day Premium preview
Reference scenario (5 users, annual)$75/mo on Team ($15 × 5), computed
Month-to-month price$19 per user on Team; $20 on Premium; $34 on Business
Meeting length capNot stated; the bot does not join Zoom meetings over 250 attendees
Meeting platformsZoom, Google Meet and Teams on every plan
Bot-free captureMac-only beta (not Teams yet); iOS app for in-person
Video recordingEvery plan, MP4 download
Training on your dataDe-identified data for in-house models; opt-out per user, org-wide on Team
SOC 2 / HIPAASOC 2 Type II; BAA in the terms, signed BAA on Enterprise
EU data storageNot offered; stored in the US
SSOEnterprise
Transcript exportCopy in the app; JSON through the API

Read from the vendor's public pages on Oct 16, 2026. No hands-on run is published yet. How we check

Fathom lists 5 plans. The cheapest paid plan, Team (billed annually, 2-user minimum), costs $15/user/mo.

  • FathomFree
    Free
    $0/user/mo
    For individuals
    • Unlimited recordings, transcription and storage
    • Advanced summaries for the first 5 calls a month
    • MP4 downloads and clips
    • Public API, MCP and Slack
  • Fathom
    Premium
    $16/user/mo
    Billed annually; $20 month to month; for individuals
    • Advanced summaries on every call
    • Ask Fathom across your own calls
    • Custom bot name, no in-meeting banner
    • CRM syncs for up to 3 users per domain
  • Fathom
    Team
    $15/user/mo
    Billed annually; $19 month to month; 2-user minimum
    • Shared team workspace and folders
    • Global search across calls and trackers
    • Organization settings for auto-capture and consent
    • Zapier and Make
  • Fathom
    Business
    $25/user/mo
    Billed annually; $34 month to month; 2-user minimum
    • Unlimited CRM syncs and CRM field sync
    • Coaching metrics
    • Account-wide Ask Fathom
    • Advanced summaries including custom summaries
  • Fathom
    Enterprise
    Talk to sales
    Custom contracts
    • SAML SSO and Okta SCIM
    • Retention period settings
    • Signed HIPAA BAA
    • Download and deletion restrictions

Prices as listed, USD, excluding tax; observed 2026-10-16.

Source: fathom.ai pricing page. Prices change; the observed date above is when our agent read them.

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