Help desk and customer support · Comparison
Front vs Zendesk
2 products compared side by side: what you pay for with each one first, then the five access facts, entry prices, recorded plan limits and the bottom line of each review. The evidence note under the table says how each product was checked.
Side by side
| Metric | Front | Zendesk |
|---|---|---|
| What you're paying for | Easy to adoptOne shared inbox where the whole team works email, chat, SMS and social messages together, with tickets, SLAs and CSAT on top. | Built-in reachEmail tickets, live chat, a help center, social messaging and voice in one agent seat, with AI agents on every plan and a broad compliance file. |
| Overall score | 6.3Best | 6.1 |
| Free option | 14-day free trial | 14-day free trial |
| Card to start | No card needed | No card needed |
| Getting access | Self-serve | Self-serve |
| Starter priceCheapest paid plan | $25/seat/mo | $19/agent/mo |
| Pricing model | Per seat | Per seat |
| Pricing page | Public prices | Public prices |
| Billing unit | Per seat per month; Autopilot AI agent billed per conversation | Per agent per month; AI resolutions and voice billed by usage |
| Free option | No free plan; 14-day trial of Professional, no card | No free plan; 14-day trial of Suite Professional, no card |
| Reference scenario (5 agents, annual) | $325/mo on Professional ($65 × 5), computed; Starter allows one channel type | $275/mo on Suite Team ($55 × 5), computed |
| Month-to-month price | $85 per seat on Professional ($35 on Starter; Enterprise is annual only) | $69 per agent on Suite Team ($25 / $69 / $149 for the three listed plans) |
| AI agent pricing | Autopilot per conversation: Triage $0.05, Handoff $0.39, Resolution $0.89 | 5 resolutions per agent/mo included; then $1.50 committed or $2.00 pay-as-you-go |
| Phone | Through partner integrations such as Aircall and Dialpad, Professional and up | Built in from Suite Team; numbers and minutes billed by usage |
| SLA policies and CSAT | Professional ($65), the scenario plan | Suite Professional ($115); chat conversation rating on Suite Team |
| SOC 2 / ISO 27001 | SOC 2 Type II and ISO 27001 (report and certificate on request) | SOC 2 Type II (on request, under NDA); ISO 27001:2022 |
| HIPAA BAA | When the annual contract price meets a threshold Front does not state | Suite Professional and up (Advanced Compliance) |
| EU data hosting | US or EEA, chosen by contacting support; no plan limit stated | Suite Professional and up, activated by Zendesk on request |
| SSO | SAML SSO and SCIM from Professional; Google and Office 365 sign-in on every plan | SAML, OIDC or JWT on every plan |
| Data export | Full export by request to Front Support; Core API on every plan | REST API on every plan; file export from Suite Growth, enabled by support |
| Bottom line | From its public pages, Front is a team shared inbox with ticketing, SLAs, CSAT and SAML SSO on Professional and an audit log on every plan. Email plus chat starts at $65 per seat, phone runs through partners, and the HIPAA BAA depends on contract size. | From its public pages, Zendesk is a broad help desk suite: every main channel on Suite Team, AI agents on every plan and a deep compliance file. SLAs, CSAT and data region start on Suite Professional, and some plan names and AI tiers differ between pages. |
Evidence: Front: facts checked 2026-10-15 from its public sign-up and pricing pages, no completed hands-on run; Zendesk: facts checked 2026-10-15 from its public sign-up and pricing pages, no completed hands-on run. Prices in USD as listed, excluding tax. "–" means not recorded.
When to pick each
In the words of each review, with the date its facts were checked.
From our Front review
Checked Oct 15, 2026- Pick Front when
- You want SLAs, CSAT surveys and an audit log at $65 per seat (Professional, annual) and a team inbox for more than support.
- Pick Zendesk when
- You want native phone in the seat, or a HIPAA BAA on a plan bought online (Suite Professional).
Entry price
Baseline: each product's cheapest paid plan, per month. Included usage differs, so read the line under each price.
- FrontStarter$25/seat/moBilled annually; $35 month to month; up to 10 seats
- One channel type: email, Front Chat or SMS
- Shared inbox, ticketing, up to 10 rules per workspace
- 1 workspace and 1 public knowledge base, with Front branding on it and on the chat widget
- Admin audit log, Google and Office 365 sign-in, API 50 requests/min
- ZendeskSupport Team$19/agent/moBilled annually; $25 month to month
- Email ticketing, routing, macros and automations
- AI agents for email, 5 automated resolutions per agent/mo
- API access and single sign-on
- No help center, live chat or social channels
Prices as listed on each pricing page, in USD per month, excluding tax. Observed: Front 2026-10-15, Zendesk 2026-10-15.
Which one fits
- If you need to start today without a sales call
- FrontSelf-serve sign-up, no card needed; the highest score of the 2 self-serve products here (6.3/10).
- If you want to try it without entering a card
- Front14-day free trial, no card needed, and the highest score of the 2 that skip the card (6.3/10).
- Lowest starter price
- Zendesk$19/agent/mo for the Support Team (billed annually) plan.
- Highest overall score
- Front6.3/10 (Good). The review shows the score breakdown and the run behind it.
Picked by fixed rules from the table above, not by hand. How we score
Full reviews
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